Shipping FAQ’s

Helen Cloke shipping

If you are like me then you like to know what to expect for online shipping costs before you go to the trouble of adding product to cart and dreaming of what you will create with said product only to find the shipping price doesn’t quite meet your budget or outweighs the price of goods.

Unfortunately in this current climate we are globally experiencing a rise in shipping costs and we’ve all come to expect that items cost a little more to get from A to B.

At Nellie Joans we’ve put in a lot of hard work and research to try and obtain the best worldwide shipping prices and speediest delivery possible for our customers (not so easy when you are a little shop in a big retail pond.)

Our current shipping prices (in NZ Dollar) are:

(correct as at July 2022)

New Zealand (Domestic) ~ shipped via Courier Post on their overnight tracked service, for rural delivery add 2-3 days.

  • Urban flat fee $7
  • Rural flat fee $12
  • Free tracked shipping on all orders over $80

Australia ~ shipped via Toll courier express tracked. 2-4 days metro delivery, 4-9 days regional delivery

  • Small Parcel (up to 500gms) $18
  • Medium Parcel (500gms - 1kg) $21
  • Larger Parcel (1kg - 2kg) $25
  • Free tracked shipping on all orders over $180

United States ~ Local courier partnered with USPS, estimated delivery time 6-10 days, tracked

  • Up to 1kg $25
  • 1kg - 2kg $35

Rest of World ~ NZ Post partnered with local postal service, estimated delivery up to 3 weeks

  • Up to 1kg $35 (non-tracked) $45 (tracked)
  • 1kg - 2kg $45 (non-tracked) $55 (tracked)

Notes:

If the actual shipping price is less than charged for by over $3NZD then we will refund the difference. (The $3 limit is due to costs incurred in the refund process.)

If the actual shipping price is greater than charged for we don’t request any additional payment (we’re just nice like that and appreciate that unexpected costs after payment are not nice!)

The majority of orders will fit into the weight allowances outlined above but if you have trouble checking out due to a larger order then please contact us and we will organise a custom shipping price for you.

Have fun shopping our quality lingerie making products!



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