FAQs

Where is Nellie Joans based?

Nellie Joans is based in Taranaki, New Zealand, right under the beautiful Mount Egmont/Taranaki.

What currency does the shop use?

By default the shop is set to NZD (New Zealand dollar) but you can use the drop down menu in the top bar to select a different currency.

How are the items priced?

As a general rule: fabric is priced by the ¼ metre (fat quarter) lace is priced by the ½ metre and elastic is priced by the full 1m.

What countries do you ship to?

Nellie Joans started as a way to enable New Zealand based lingerie sewists easy access to bra fabric and findings but we now send items across the globe.

How long does shipping take?

We aim to send out all parcels the next working day after your order is made. We know how exciting a new project is and like to get the items to you as quickly as possible.

The time it takes in transit however can vary from country to country.

Can I make a custom order?

Of course! We warmly welcome any custom orders so if you’d like a kit put together or have a specific pattern in mind that you’d like the exact supplies for then please contact us.

Can I request a product?

If there is a specific item you would like but we don’t have in stock then please also contact us and we will do our best to help. We are also open to suggestions of items you think we should regularly stock but don’t currently have.

Can I request a sample?

Absolutely! We happily send out samples of fabric, lace or elastics at no charge. Simply send us a message listing the products you’d like samples of.

How often do you send out newsletters?

We only send out newsletters once per month to let subscribers know what exciting things to expect in the upcoming month. Occasionally we will send out notification of upcoming sales but otherwise we won’t bombard your inbox with emails.